Customized Service

Our Professional OEM PROCESS

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♦ MOST FREQUENTLY ASKED QUESTIONS »»»

∗ Since our products are customized, so please inquiry our customer service before ordering!

Q: What Machines Do You Have In Your Factory? Do You Make The Products In Your Factory Or You Do It As Subcontract?

A: We have our own factory, and advanced machine including CNC, laser cut machine,welding machine, bending machine, etc. ErybaySign can promise that all the products ordered by our clients are made by ourselves, but also we will cooperate with other subcontractors to deal with special requirements.

Q: How can I pay for it?

A: We accept Alibaba trade Deposit, AliExpress, Paypal, West Union, TT bank transfer, etc.

Q: How Long Is The Warranty Period, How To Deal With Product Failure?

A: First of all, our products are produced under a strict quality control system, and the pass rate is much higher than the defective rate. Secondly, for defective batches, we will fix them and resend them to you, or send you a new product directly. We can discuss including new solutions according to the actual situation and improve your satisfaction.

Q: Is The Product Suitable For Outdoor Use? Do You Have CE/UL Certificate?

A: All of our acrylic and metal luminous letters come with a trusted CE certification for wet places. All of our metal letters are UL-certified LED modules. All letters are waterproof and all leds and transformers are CE/UL certified. We can also produce signs based on UL standards.

Q: Which Courier Company Do You Work With? How Long Does It Usually Take To Make Delivery?

A: We are working with DHL and FedEx and it takes 3-5 business days. For large quantities or sizes, we can also transport by air or sea. If you choose air, it usually takes a week, if you choose sea, it takes about a month. In either case, we will provide you with the most economical and appropriate plan.

Q: What’s The Volt?

A: We have 12V and 24V 2 different led strips, but normally we use 12V.

Q: Do You Have Any Letters In Stock?

A: All our products are customized and we only have the finished samples and sample box in stock.

Q: Do You Have Price List Of Your Products?

A: All of our products are customized, so we don’t have price list. We will quote based on your design, drawing and budget, similar as the product photo, if you have the vector file that would be great.

Ι Download Center »»»

 

You can download our catalogs, products manual, just check and for you help. 

All products are under 730 days warranty, with transformers & wires having a 1-year warranty.  If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we'll make it right. 

We want to insure the investment you made in your sign continues to be proudly displayed for years to come.  If any of the above specified life time guaranteed products purchased from Satinsign (Erybaysign) Manufacturing fades, breaks, or shows defect, we will refinish or replace the defective item at no cost to you.

 

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